Privacy Policy and terms and conditions

I) MU – TERMS AND CONDITIONS

ACCEPTANCE OF TERMS

The terms and conditions set out below (the “Terms”) shall govern the relationship between yourself and Ranz Lakaz Ltd in respect of (a) the use of this website; and (b) the provision of services and sales of products to you by Ranz Lakaz Ltd.

By (a) visiting this website, viewing, accessing and/or otherwise using any of the information found on the website; and/or (b) making any reservation or booking through this website for services provided by Ranz Lakaz Ltd, you agree to be bound by the said Terms. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and Ranz Lakaz Ltd and that your use of this particular website shall indicate your conclusive acceptance of such Terms.

USE OF THE WEBSITE

You acknowledge and agree that this website may contain proprietary and confidential information, including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Where Ranz Lakaz Ltd authorises you to view the content of this website, it shall be for non-commercial use only. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically and explicitly granted herein are reserved.

The website may also include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that Ranz Lakaz Ltd is not responsible for and does not endorse any advertising, products or other resources, of whatsoever nature, available from such resources or websites.

While every effort is made to keep the website up and running smoothly, Ranz Lakaz Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable for any reason whatsoever, including due to technical issues or issues beyond its control.

FEES AND MODE OF PAYMENT

Ranz Lakaz Ltd uses the “MasterCard” secure payment gateway (MIGS) through the Mauritius Commercial Bank Ltd (MCB). MCB and MIGS guarantee a high level protection when providing your credit card number. Information regarding the latter is not accessible to third parties and is not communicated to Ranz Lakaz Ltd and is only kept on the secure database of MasterCard. The order confirmed by the client will be considered valid only when approved by “MasterCard”. If MasterCard does not approve the transaction, the order will be automatically cancelled and the client will be informed by email.

The following cards are accepted:

  • VISA
  • Mastercard

The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on ranzlakaz.mu, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

LIMITATION OF LIABILITY

You understand and agree that neither Ranz Lakaz Ltd nor any of its subsidiaries or affiliates or sub-contractors shall in any event be liable for:

  • any indirect, incidental or consequential damages; and/or
  • any prejudice caused to you or any other person as a result of any product sold on this website, including any force majeure event.

GOVERNING LAW AND JURISDICTION

The construction, performance and validity of these Terms, and any matter connected thereto shall, in all respects, be governed by the laws of Mauritius and the Courts of Mauritius shall have exclusive jurisdiction.

AMENDMENTS

Ranz Lakaz Ltd reserves the right to modify these Terms from time to time at its sole discretion and without any notice. Changes to the Terms become effective on the date they are posted and your continued use of www.ranzlakaz.mu provided by Ranz Lakaz Ltd after any changes to Terms will signify your agreement to be bound by them.

  1. II) MU – PRIVACY POLICY

DATA PROTECTION:

How do we protect your information?
Members can make online purchases on ranzlakaz.mu in a highly secure environment. The site is designed in a way that none of the payment information is stored and all credit card payments are processed by a highly secure online payment gateway brought to you by the Mauritius Commercial Bank. In addition, Ranz Lakaz Ltd will never have access to your credit card details and no one can access your details through our secure online store. This encryption is designed to help prevent any unauthorized person from intercepting or reading any personal information you provideranzlakaz.mu, hence, we ensure maximum privacy and security.

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such address
  • other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

EXCHANGE, CANCEL AND REFUND POLICY

Thank you for shopping at www.ranzlakaz.mu.

If you are not entirely satisfied with your purchase, we’re here to help.

Exchange

You have 10 calendar days to return an item from the date you received it.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your exchange after inspecting the item at our earliest convenience.

Cancel and Refunds

We do not accept cancellation of an order once delivery has been effected.

 

DELIVERY POLICY

The www.ranzlakaz.mu team is pleased to be able to offer a fast and efficient service for shipping items ordered from our online shop. We aim to get your package to you as quickly as possible, most of the time this can be as quick as the very next working day.

At www.ranzlakaz.mu, we ship all orders Monday to Friday and orders placed before 2pm may be delivered the next working day subject to availability of our delivery vehicles. In the majority of cases, orders will be shipped within 2 working days, and in a few cases, within 4 working days.

You will receive confirmation when your item has been loaded for delivery, and you can trace the status of your delivery by contacting the team.

If after the 4-days period, you do not receive your goods, please contact the www.ranzalakaz.mu team.

CONTACT US:

Ranz Lakaz Ltd

Email: [email protected]

Telephone: 4127085

Address: Royal Rd, R. Rempart